Our privacy commitment
Your privacy rights
How we collect information about you.
How we use and disclose information that we collect about you
to provide you with our services;
to communicate with you (for example to provide customer support or to ask you for
feedback about our services);
to facilitate your use of our app and services;
to improve our app, our services and conduct market and business analysis;
to comply with any legal obligations or otherwise as may be permitted by the Privacy Act 1988 (Cth); and
subject to you providing your consent (in accordance with the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth)) sending you electronic messages to promote and market our services.
Who we may disclose your personal information to
We may disclose your personal information to:
the owner/lessor of the premises at which you are operating;
any other service providers that we have engaged to provide a service to us in relation to the app or our products/services. For example, we may share personal information with a service provider we have engaged to provide us with customer support services or IT services;
any other person or organisation that you have authorised us to disclose your information to; and/or
any other third party where such disclosure is permitted under the Privacy Act 1988 (Cth)
Access, correction and retention of your personal information
You can request access to the personal information we hold about you by contacting our Privacy Officer using the details provided and we will generally provide you with access, subject to some exceptions permitted by law. Access to personal information may be refused in a number of circumstances, such as where:
providing access would have an unreasonable impact on the privacy of others;
the request is frivolous or vexatious;
the information relates to existing or anticipated legal proceedings and would not normally be accessible as part of those proceedings;
providing access would be unlawful;
denying access is required by law;
providing access would be likely to prejudice enforcement related activities conducted by an enforcement body;
giving access would reveal evaluative information in connection with a commercially sensitive decision-making process; or
access would pose a threat to the life, health or safety of any individual or to public health or safety.
Security of information
Cleared is committed to protecting the security of your personal information and we take all reasonable precautions to secure and protect the integrity of personal information from misuse, interference and/or loss and unauthorised access, modification and/or disclosure. While we take reasonable efforts to guard your personal information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others such as hackers.
Overseas disclosure of Personal Information
Some of our service providers may be located overseas. As a result, Cleared may disclose your personal information to overseas recipients, including recipients located in the United States, Australia, Philippines and Ireland. For example, sometimes we use third party platforms to deliver or store information. These are sites hosted and managed by other organisations, and some of these sites are located overseas. Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on Cleared’s behalf).
Links to third party sites
How you can make a privacy complaint
Please contact our Privacy Officer by emailing us at firstname.lastname@example.org, if you have any concerns or complaints about the manner in which we have collected or Cleared your personal information. We will investigate your complaint and respond to you in writing within 30 days. If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au
Last Updated: 21/05/2020